Everything You May Be Wondering

After placing your order, you’ll receive a simple personalization form where you can upload your child’s photo and share a few details. From there, we carefully adapt the story and visuals to create a version that feels personal, recognizable, and meaningful.

Yes — each character is thoughtfully inspired by your child’s real features, hairstyle, and overall essence while remaining beautifully integrated into the artistic style of the story.

A clear, well-lit photo works best. Front-facing images with natural lighting usually help us create the most accurate and meaningful result.

Absolutely. You can create separate personalized stories for siblings, friends, or multiple children within the same order.

Yes — many families choose to add a personal message to make the experience even more special and emotionally lasting.

Your child’s photo is handled in a secure and controlled environment and is used only for the creation of your personalized products. We never sell, reuse, or publicly share uploaded images.

We only keep the information necessary to complete your order and provide customer support if needed. Files are not permanently stored beyond production purposes.

No. Your child’s images remain private and are never used publicly without explicit permission from the family.

Files are kept only for the period necessary to complete production and ensure order quality. Afterward, they are securely removed from our active workflow.

Because every item is individually personalized, production typically takes a few business days before shipment.

Shipping times vary depending on destination and season, but tracking information is provided as soon as your order ships.

Yes — Dandelune currently ships to multiple countries worldwide.

Absolutely. Once your order ships, you’ll receive tracking information by email so you can follow its journey.

While delays are uncommon, shipping carriers can occasionally experience unexpected issues. If this happens, we’ll always do our best to help and keep you informed.

Most Dandelune stories are thoughtfully created for children between approximately 4–8 years old, though families of all ages often enjoy them together.

Our puzzles are designed primarily as keepsake and family activities. Adult supervision may be recommended for younger children depending on puzzle size and complexity.

Colors may vary slightly between screens and printed products due to monitor settings and production processes, though we carefully optimize files for beautiful printed results.

Yes — many of our accessories can also include personalized artwork inspired by your child’s story and character.

If production hasn’t started yet, we’ll always do our best to accommodate changes whenever possible.

No worries — simply contact us as soon as possible and we’ll help correct the information before production begins.

Every Dandelune creation is individually personalized through a carefully curated artistic process inspired by your child’s photo, features, and overall essence.

Because personalization involves both artistic interpretation and visual adaptation, slight stylistic differences may naturally occur from one creation to another.

For this reason, refunds or remakes cannot be offered based solely on subjective artistic preference or minor perceptual differences. However, if your order arrives damaged, contains a production issue, or there is a clear fulfillment error, we’ll always work with you to make it right.

Our goal is to create something meaningful, magical, and thoughtfully crafted for every family we work with